Voluntarily is an online platform that connects volunteers with people and organisations asking for help.
Voluntarily is an initiative by the Pam Fergusson Charitable Trust (PFCT, we, our, or us) with support from Datacom, The Ministry of Education, Auckland Tourism, Events and Economic Development (ATEED), Spark Foundation, NZ Government Innovation Fund and many leading NZ corporates.
We comply with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
We don’t use, share or transfer personal information in connection with the Services except as set out in this policy, or as otherwise set out somewhere on the Website (including in terms linking to the Website).
You are not required to provide personal information to us, although in some cases if you choose not to do so then we will be unable to make certain Services available to you. For example, we need to have your contact information in order to allow you to offer or ask for help through Voluntarily or to provide you with updates.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised policy onto the Website. The change will apply from the date that we upload the revised policy.
The Services are intended for use only by persons who are at least 16 years of age. If you believe that we have collected personal information from or about a child under the age of 16, please contact us at [email protected].
Information you give us
We collect the information that you provide when you register with and use Voluntarily. This includes information collected through the registration and sign-in processes, when you create a profile, and when you offer or ask for help.
Registration and sign-in
You must register to offer or ask for help through Voluntarily. The only information we require for you to register with Voluntarily is a full name and validated email address.
There are currently 2 ways to register:
create a new registration using an email and password
sign in using an existing social media account e.g. Google, Facebook, LinkedIn etc.
If you volunteer to help build, maintain or contribute to Voluntarily, you may be asked to sign in to collaboration services that we are using (Slack, Github, Confluence, Jira, etc.) using an existing account with these services or by creating an account.
When you sign in, we may receive information about the sign-in source, username, nickname, email, email validation, picture and expiry. This information is retained only during the lifetime of your signed-in session and is not stored by us. We do not receive any more detailed social media information.
Once you have registered with Voluntarily, you can, if you wish, create a profile. Information that you can choose to provide includes:
preferred pronoun e.g. he/him/his, she/her/her. If none is provided, we use the neutral they/them/their
a short profile about yourself
place of work and job title
skills and interests
social media links. We won’t post directly to your social media but this would allow others to ‘tag’ or follow you in their own postings. To avoid this, leave these fields blank
This information will be visible to other Voluntarily users on your profile.
Your profile will also include your email address and (if you choose to provide it) your phone number. Other Voluntarily users will not be able to see these details unless you choose to make these details available.
You can at any time amend, correct or remove the information on your profile, by signing in to your account and editing your profile.
Offers to help and requests for help
If you offer or ask for help, we collect the information that you submit in your offer or request.
which volunteering opportunities you are interested in, get invited to and participate in
offers of help you are interested in, request and accept
To ensure Voluntarily is fair to everyone, we may from time to time ask members to participate in third-party surveys that ask questions about gender, race, income, job sector etc. These surveys will be optional, independent and the resulting information only published in statistical summary form.
We may, from time to time, make chat rooms, message boards, newsgroups and/or other public forums available to users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and avoid posting any personal information.
Information we collect about you from your use of the Services
We will automatically collect information from you each time you visit, log on to or use the Services. This may include:
technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, operating system and platform
information about your visit, including the full uniform resource locators (URL), clickstream to, through and from the Services (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team
location data - inferred based on IP location
We use this type of information to have a better understanding of the way people use the Services, to improve the way they work and to personalise them to be more relevant and useful to your particular needs.
Information we receive from other sources
We may also collect personal information about you from:
the Auth0 identity management system
third parties where you have authorised this or the information is publicly available
Effective screening, as part of a comprehensive organisational safety policy, can help identify potentially unsuitable people before they have the opportunity to do harm to others or allow harm to be perpetrated by others. To volunteer through Voluntarily you may be required to participate in a suite of tools and processes for:
identity - ensuring people are who they say they are
screening - processes for analysing the information gathered and identifying suitable candidates – in this case, those who can be relied on to keep other people safe
vetting - the formal process of obtaining checks from another agency, e.g. the Police vetting service, criminal conviction history checks
tracking - identifying volunteer activities that involve working with other people and signalling to activity organisers the status of the people volunteering
We may request specific information from users including:
consent or non-consent for the current employer to be contacted
a declaration of whether or not they have been convicted of a criminal offence, which is not eligible to be concealed under the Criminal Records (Clean Slate) Act 2004 and space to provide an explanation
consent to undertake a criminal conviction history check or Police vet, using the required forms
any other necessary disclosures, for example, details of professional registration status and any previous employment or professional disciplinary history that could be relevant to safety of other persons
If you successfully complete the above processes, we may indicate this through a badge against your user profile (see further details below). We will not otherwise disclose information obtained for vetting purposes except as specifically authorised by you.
Voluntarily users may be able to be issued badges representing an award recognising that the person has met specific criteria. Badges are illustrated with a small icon and a link to the badge description which may include the purpose of the badge, when issued, and a citation regarding the achievement or evidence provided to receive the badge.
Badges are intended to be made public and shared. However, badge receivers will be able to suppress the fact that they have a badge if they wish.
Badges fall into the following categories:
requirements and skills
achievements and accomplishments
System administration badges
Badges are used instead of status flags to indicate that a person has a certain status on the Voluntarily platform. These include:
email validation – confirmation that the person has reply access to the email address they have provided
completion of personal profile – this indicates that a person has provided information on skills and interests etc. so that a person asking for help can assess their suitability for an activity. Note website and social media links are not required for profile completion
identity validation – this indicates that the person has been validated as a ‘real person’ through various mechanisms that may include ‘RealMe’, viewing of passport or drivers licence. Note identity validation is a pre-requisite for being able to request a Police vetting process
school ready – this indicates that a person has completed preparatory training for volunteering in a school and has passed a Police vetting. Persons asking for help may require volunteers to have the school ready badge prior to attending an event or working with children. Note that absence of a school ready badge should not be taken as an indication of whether a person has failed a Police vet - other steps such as email and identity validation, training etc. are also required
Requirements and skills badges
These badges are used to indicate that a person meets specific requirements for an activity or has been assessed to have specific skills. Persons asking for help may require at least one person attending to meet these requirements.
These may include:
first aider – person has a current first aid certificate
organisation specific training
language skills – competency in Te Reo Maori, NZSL, Chinese etc.
specific technical or educational competency
Achievements and accomplishments
These badges are used to encourage participation and reputation in volunteering by recognising attendance, special effort, key capabilities etc.
These may include:
first time volunteer
going the extra mile
volunteering where it is most needed
How we use your personal information
The personal information we collect about you (including any information provided if you register, set up a profile or offer or ask for help) may be used:
to verify your identity
to vet you (see further details below)
to communicate with you
to make recommendations to you for volunteering activities
to connect you to persons asking for help
to allow people asking for help to learn about who will be working with them and with other persons with whom a volunteer may be in contact
to provide you with promotional communications about our products and services
to administer and improve the Services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
to keep the Services safe and secure
to allow you to participate in interactive features, when you choose to do so
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or the Act
You can object to further marketing at any time by checking and updating your contact details within your profile, or by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications.
Disclosing your personal information
We will not sell information about you and generally it will not be made available to third parties for them to use for their own purposes.
We may disclose personal information about you:
to service providers and other persons working with us to make the Services available or improve or develop its functionality (e.g. we may use a third party supplier to host the Services);
to persons asking for help for the purpose of finding the best volunteers and to enable a successful volunteering relationship
to your employer for the purpose of tracking volunteering that you have undertaken
where required by applicable law or any court, or in response to a legitimate request by a law enforcement agency
as otherwise authorised by you or the Act
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
Any personal information you provide to us will be stored in New Zealand and/or Australia.
All information you provide to us is stored on our secure servers and all communications between your browser and the service and the service and database are encrypted using secure sockets layer (SSL) technology before they are transmitted over the internet. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to request access to and correction of any of the personal information we hold about you. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you would like to exercise these rights, please email us at [email protected]. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).